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Meet Ntiva: Our New IT Support Partner
We are excited to officially welcome Ntiva as VPG's new IT support partner.
As part of our continued investment in improving technology, security, and team support, Ntiva will now serve as our primary IT provider. Their team of U.S.-based professionals is available 24 hours a day, 7 days a week, 365 days a year to help resolve technology issues and keep our teams running smoothly.
Need IT Support?
Effective immediately, all IT support requests should be submitted directly to Ntiva.
For urgent issues impacting your ability to work:📞 Call the Ntiva Service Desk at (888) 996-8482
Calling will connect you directly with a live technician who can begin assisting you right away.
For non-urgent requests:📧 Email support@ntiva.com
Submitting an email will automatically generate a support ticket and tracking number, allowing the Ntiva team to review and respond to your request as quickly as possible.
When Should Administration Be Notified?
If you experience an issue that affects multiple team members or locations, or poses a potential risk to business operations, please notify the Administration Team (Shannon and Trulisha) so we can assist with escalation and communication.
And while we know our HR team can solve just about anything, IT requests should be directed to Ntiva so HR can remain focused on supporting our people while Administration focuses on supporting our operations.
What's Next?
This transition is just the beginning. Over the coming months, we will be introducing additional technology enhancements, tools, and services through our partnership with Ntiva. We look forward to sharing these improvements with you and providing training opportunities along the way.
See below for downloadable reference guides about submitting tickets with Ntiva:
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